Terms of purchase
1. General
1.1. These terms set out the rights, obligations and liability of the buyer and the seller in the Karatas Antik online shop (karatasantik.lt). Seller — Karatas Antik, Jakšto St. 9, Vilnius, email info@karatasantik.lt.
1.2. By placing an order, the buyer confirms having read and agreed to these terms.
1.3. The seller may amend the terms; the terms in force at the time of the order apply.
2. Order and conclusion of contract
2.1. The buyer selects a piece, adds it to the cart, provides delivery details and chooses a payment method.
2.2. The contract is concluded once payment is received. The buyer receives an order confirmation by email.
2.3. As many pieces are one-of-a-kind, in rare cases an order cannot be fulfilled; the seller then informs the buyer without delay and refunds the amount paid.
3. Prices and payment
3.1. Prices are in euros incl. VAT. Shipping within Lithuania is free; the EU shipping cost is shown at checkout.
3.2. Payments are processed securely via Montonio — bank links and payment cards. The seller does not see or store card details.
4. Delivery
4.1. Orders are dispatched within 1–3 business days of payment (Omniva or DPD, tracked).
4.2. Delivery times are indicative and may vary due to the courier.
4.3. On receipt, the buyer should check the packaging and report any damage to the seller.
5. Quality and guarantees
5.1. All gold and silver items are hallmarked at the Lithuanian Assay Office (375, 585, 750, 925).
5.2. Statutory quality guarantees apply. A defective item is replaced or refunded.
5.3. Antique pieces may show natural signs of age or wear, which are not defects and are noted in the product description.
6. Liability
6.1. The buyer is responsible for the accuracy of the details provided and for losses arising from incorrect details.
7. Personal data
7.1. Personal data is processed in accordance with the Privacy policy.
8. Complaints and dispute resolution
8.1. The buyer submits claims by email to info@karatasantik.lt; we respond within 14 days.
8.2. We aim to resolve disputes amicably. Otherwise, the consumer may contact the consumer protection authority or use the EU online dispute resolution (ODR) platform.
9. Final provisions
9.1. The law of the Republic of Lithuania applies.